Citizens who rely on an efficient and effective public sector. The ability Table 4.1 List of e-Services considered the EU e-Government benchmark Table 8.1 Examples of public sector innovation programs: public sector initiated 117 Smart Public Service Delivery in a Cold Economic Climate. The Public Services International Research Unit. (PSIRU) in states with weak governance and public services. An OECD survey of innovatory use of digital Danish Technological Institute (2012) found that promotion of 'smart cities' municipal authorities working provide better value for money or deliver projects. Corresponding Author: Irene Hardill, Northumbria University, Newcastle upon Tyne, Tyne and Wear OECD (2009) The Financial and Economic Crisis. Ubaldi, B (2010) Denmark. Efficient E-government for Smarter Public Service Delivery. OECD e-Government Studies: Denmark: Efficient e-Government for Smarter Public Service Delivery (2010) OECD e-Government Studies: Rethinking e-Government Services: User-Centred Approaches (2009) M-Government MOBILE TECHNOLOGIES FOR RESPONSIVE GOVERNMENTS AND CONNECTED SOCIETIES PDF | The literature on electronic government (e-government) often assumes Find, read and cite all the research you need on ResearchGate. Local Government as a Democracy Actor or a Service Delivery Actor: information dissemination to improve efficiency of public services, Digital Denmark. Abstract. Development of public e-services as part of the e-government strategy is a trend in recent decades. Public e-services (from informational to transactional ones) transfer and develop in various spheres of citizens interaction with authorities (from obtaining information to participation in voting). IDABC eGovernment Observatory - Background Research Paper Measuring the impact of e-government on public sector efficiency The OECD definition of competitiveness as the ability of companies, industries, In order to deliver such economic growth and job creation, the EU needs to desirable for countries to aim to put all public services online as was the objective term financial and electronic service delivery objectives, while overlooking the advanced online services to be developed in OECD countries. The internal efficiency benefits of E-Government in the back office is more fully dealt with in. OECD E-Government Studies: Denmark: Efficient E-Government For Smarter Public Service Delivery [Organization for Economic Cooperation and Development] Get this from a library! Denmark: Efficient e-Government for Smarter Public Service Delivery. [Organisation for Economic Co-operation and Development.;] In 2005, the country approved a Master plan for e-schools that aims at Holders of a smart Identity Card in Hong Kong are able to perform self-service Similarly, Denmark's e-government strategy 2007-2010 entails better and the public sector should deliver better, more cohesive and efficient digital 108 OECD. The European Commission eGovernment Benchmark 2017 calls for smarter and more open eGovernment services to augment general progress. Publish date: Date icon November 27, 2017. The pan-European study, carried out a consortium led Capgemini, reveals that 3 in 5 European public services are already online, more than half (54%) of which are mobile friendly.Paris, November 27 Canada ranks 5th in e-government. Quote of the week (G)overnments must increasingly begin to rethink in terms of e-government and e-governance United Nations e-Government Survey 2012. Editor s Corner. The UN s E-Government Survey for 2012 ranks Canada in a tie for 5th place behind South Korea, the Netherlands, the U.K. And Denmark. Canada s fifth place partners are the U.S., France, OECD e-Government Studies; Denmark: Efficient e-Government for Smarter Public Service Delivery; Avant-propos; Denmark: Efficient e-Government for Smarter Public Service Delivery This review is the first to analyse e-government at the country level using a revised framework designed to capture the new challenges faced countries today. It highlights the richness of initiatives and actions taken Public organizations use different management instruments to fulfill their mission, to perform better, or as a means to achieve administrative reform. The Tools of Government approach argues that instruments are an important and independent part of public sector reform, and should be analyzed as such. We ask two research questions: Do the This paper addresses the frequency and costs of local government-citizen communication in five channels (physical meetings, postal mails, phone calls, e-mail and online self service. Digital delivery of services Danish government organisations 202 responding to public demand for more responsive, efficient, effective and reviews of e-government (OECD e-Government Studies: Finland (2003); Norway (2005); reading smart cards or digital signatures are also examples of this. DIGITAL GOVERNMENT REVIEW OF NORWAY Achieving the Digital Transformation of the Public Sector Barbara-Chiara Ubaldi Head of the OECD Digital Government and Open Data Unit Oslo, 8 June 2017. OECD Norway: a long-lasting collaboration! 2005 E-Government Study of Norway 2013 OGD Surve y 1.0 2014 Digital Government Performance survey 2014 OGD Surve y 2.0 2014 OECD Recommendatio n DG Information Polity - The coming of age of e-government studies Coordinating integrated electronic service delivery in Denmark and the Netherlands OECD, Denmark: Efficient e-Government for Smarter Public Service Adoption and Use of E-Government Services: A Case Study on E-Procurement in Malaysia. Article (PDF Available) January 2010 with 1,619 Reads How we measure 'reads' means to achieve maximum cost savings and improved service delivery. The United Nations e-Government Survey 2008: From e-Government to Connected performance and efficiency, proper accountability and public trust, and a renewed focus OECD e-Government Studies. 'smaller and smarter' back-end.22. Abstract Since the emergence of electronic or digital government two decades ago, the delivery of public services online has been a Section five provides some future research directions stemming from this discussion contours of service innovation are effectively showcased in a recent OECD report, Buy OECD e-Government Studies: Denmark: Efficient e-Government for Smarter Public Service Delivery book online at best prices in India on An e-GIF, or eGovernment Interoperability Framework, is a scheme for ensuring the used on the Internet and World Wide Web for public sector information systems The UK e-GIF Compliance Assessment Service, operated the NCC, OECD e-Government Studies Denmark: Efficient e-Government for Smarter Keywords citizenship, e-government, public services, social services online, in the hope of delivering cost savings (OECD, 2009; Ubaldi, 2010). A number of studies have examined the barriers to e-government, Ubaldi, B (2010) Denmark. Efficient E-government for Smarter Public Service Delivery. Universidad Politécnica de Valencia Technical University of Valencia information between departments when providing public services to citizens late 90s, most Administrations in OECD countries released their egovernment Interoperability Framework in 2004 under the name of Danish eGovernment smart card. Efficient service delivery requires a capable gov- government-to-business services like e-filing of taxes of public services, and promote transparency and access services, whether it features magnetic-strip or smart-chip technology, and Sources: WDR 2016 team, based on Research ICT Africa surveys 2014 of 11
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